What is a Direct Repair Program or DRP?
In the auto body industry, we use the term “DRP” to signify the relationship between the shop and the insurance company. DRP stands for “Direct Repair Relationship”. There is a lot of controversy about these programs in our industry. Auto Body Shops without these relationships believe those who do have these agreements in place have “sold out to the man”. Okay maybe not “the man” but the insurance company. Body Shops that have these agreements, see them as a source of work. It seems every insurance company has their own version of a DRP. State Farm’s Direct Repair Program is called “Select Service”. Allstate’s Direct Repair Program is called “Allstate Good Hands Repair Network”. Farmer Insurance is called COD or “Circle of Dependability.” Nationwide’s DRP Program is called the “Blue Ribbon” program. Progressive has two versions, one they patented called the “Concierge” program today called the “Service Centers” and the second called their “Network Shops”. Esurance’s program is called “Estar”. Every major player in the insurance business has made a very conscious effort to create a program that will help their insureds in that time of need.
As a consumer, you might ask yourself, “why would an insurance company want to create one of these program?” In the simplest terms, to save money. Every insurance company experiences losses and one easy way to mitigate those losses is to create a partnership or “direct repair program” with body shops. With any DRP relationship, concessions are given by the shops to be on the program. This is normally done in hopes that the program will send work to the shop.
At Conner Brothers Body Shop, we believe a direct repair relationship is an equitable partner shop between the shop and the insurance company. There are Direct Repair Programs that are not equitable and thus we do not participate in those programs. Please visit any one of our convenient locations and we can discuss Direct Repair Programs or DPR’s in person.