Learning From Customer Service Mistakes
Every shop owner strives to make the customer happy. The processes put in place are designed to move cars efficiently through the shop and back to the customer, who will hopefully recommend the shop to their friends, write a positive online review and come back in the future.
But, as we all know, it’s not always sunshine and roses. Whether it’s a grumpy customer or a poor system in place at the shop, every once in a while, you get that dreaded one-star review, or an angry email, or a customer yelling at your staff in the lobby.
Conner Brothers was featured recently in a Fender Bender article about an angry customer story. In the article, it talks about how an unsolved customer problem lasted three hours and ended with a handshake and friendship.
Conner Brothers loves and strives to do the best for our customers and this article backs that up. We make sure that satisfaction is no accident.