Body Shop Chester Virginia Vehicle Repair Process
Directly from the Pros at Conner Brothers
The Body Shop Chester Virginia Vehicle Repair Process:
Step 1: The Initial Contact or Visit to Conner Brothers Body Shop
Quality service begins right from the moment you walk in the door – just one of the many reasons why Conner Brothers has been voted best Body Shop Chester Virginia! Our customers are greeted by warm & friendly staff who have many years of industry experience to properly guide our customers through the vehicle repair process.
Conner Brothers takes pride in our work and we strive to exceed the expectations of our customers.
This post outlines our process–from the initial contact to the completed repair.Our customers are greeted by warm & friendly staff who have many years of industry experience and are capable to guide our customers through the repair process and make it as easy
Conner Brothers is committed to provide our staff professional education,
with a strong focus on proper customer service etiquette.
Step 2: The Damage Assessment and Repair Estimate
Once you are checked in, you will meet the estimator who will begin analyzing the damage/work to be done. During the process, our certified estimators share the information using a dual monitor setup so that the customer can see how the estimate is created.
It is not a usual practice for a body shop to allow customers to see how the estimate is created. We believe auto body repair should not be like the “Wizard of Oz” with a man behind a curtain pull all the strings. Our certified estimator will create a customized estimate for your auto body repair needs right in front of you. We follow strict guidelines when writing an estimate, including our “Crash Worthiness” values to ensure your family’s safety after the repair process.
Conner Brothers also works directly with many insurance companies on behalf of our clients to ensure a smooth process for the customer. Some carriers require an insurance adjuster to inspect vehicle damage before processing an insurance claim. Once we have the information, our customer service team member will electronically submit the repair specifications to the insurance company, along with photographs that identify the damage.
Step Three: The Repair Bill
A “Repair Bill” is the second phase of our estimating process. Generally, the initial estimate is approximately 50-70% of the overall cost for the repair. In order to create a “Repair Bill”, our certified technicians disassemble the vehicle to identify additional damage.
Once we have found the damage we note everything needed to repair the vehicle right the first time and meet the “Crash Worthiness” status. We do what we can for you to make your repair process a good experience overall; WE PUT OUR CUSTOMERS FIRST.
We keep our customers informed throughout the repair process as often as requested. We can text, email, and call!
Step Four: Safe, Quality Replacement Parts
Today, things have changed quite a bit. People want good service at a cheap price. Unfortunately, we get what we pay for. Conner Brothers does not cut corners, we provide 5-Star service at affordable prices. We are honored to have been recognized as “The Best Body Shop” by Richmond Magazine in 2011, 2013, and 2015. ABRN (Automotive Body Repair News) named us one of the top 10 body shops in the United States in 2014. Receiving awards like these doesn’t happen by chance. We work hard on earning your 5 star reviews by putting you first throughout the repair process.
Step Five: Quality Inspection and Wash, Clean, and Vacuum Your Vehicle
Quality control is built right into our auto body repair processes. Throughout the vehicle repair, process, our certified technicians meet all specifications of I-CAR Platinum. The customer’s vehicle will assigned to one of our six I-CAR Platinum trained technicians who treat your car as though it was their own family’s vehicle.
Additional information about Platinum designation can be found online at www.i-car.com. Below is a snapshot from their website.
To achieve Platinum designation, an individual must complete all ProLevel 1® requirements for his or her role. Upon completing these requirements Platinum certificate is automatically mailed, and its date becomes the individual’s annual renewal date to maintain Platinum.
To maintain Platinum designation, the individual must complete all ProLevel 2® requirements by the next annual renewal date. The individual must then complete all ProLevel 3® requirements by the following annual renewal date. After achieving ProLevel 3, the individual must complete six credit hours of annual ongoing role-relevant training each year by the annual renewal date.
At Conner Brothers quality is no accident! Our repair process follows the manufacturer’s guidelines thus ensuring the vehicle will be repaired with a NEW part that is made for the vehicle being repaired. While your vehicle is in for repairs, we will follow all OEM (Original Equipment Manufacturer’s) processes for repair. We have a direct link to their repair process that is integrated into our estimating program.
Last, but not least, the best part of the body shop repair process…
we will wash your vehicle, clean the interior and vacuum!
You will be able see our quality right from the moment you see your car again!
Why Choose Conner Brothers Collision Center?
“Repairs Done Right” is more than a slogan, it’s a way of life at Conner Brothers. We back all of our repairs with 100% guarantee for the life of the vehicle.
Conner Brothers strives to provide the highest level of quality service and customer satisfaction in the industry. From the person who greets you at the door, to the person who completes your body repair and those who clean your car, everyone ensures we bring value to the repair process and fosters a positive experience!
Since 1980, Conner Brothers Collision Centers has provided auto body repair services in Metro Richmond and surrounding counties, including Chesterfield, Hanover, Henrico and Powhatan. We perform auto body repair on all makes and models of vehicles. These include: BMW, GMC, Honda, Mercedes, Ford, Nissan, Porsche, Mazda, Chevrolet, Lexus, and more.
The quality of our auto body repairs goes without question. Each Conner Brothers Collision Center location is a Gold Class certified shop to ensure the safety of our customers. All of our technicians who are involved with the repair of vehicles are I-CAR Platinum Certified, our Master Body Repair Technicians are certified welders, and our Master Paint Technicians are certified both in I-CAR Platinum and with Sherwin Williams Automotive Finishes.
Conner Brothers Collision Center has been voted “Best Body Shop” in Richmond in 2011, 2013, and 2015! We take pride in this prestigious award and strive to continue meeting the expectations of our customers.
As part of our community efforts, Conner Brothers founded the “Conner Brothers Recycled Rides” Program. Conner Brothers Body Shop Recycled Rides was created to give those folks who have fallen on hard times a chance at reliable transportation. When our technicians and volunteers give a family a vehicle, not just one person’s life is changed, it is all of ours.
We have four locations to serve our clients: Richmond, the Fan, Midlothian and Chester. Each location is open Monday through Saturday. Please visit our location page for details.
10360 Chester Road
Chester, VA 23831
736 Grove Road
Midlothian, VA 23114
2820 Hull Street Road
Richmond, VA 23224
1008 N. Sheppard Street
Richmond, VA 23230