Can you really choose your body shop?

The law says you can!  Click here for more info on your rights!

What happens now that you've been in an accident?

     Will your vehicle be repaired under a Direct Repair Program or will the insurance company be sending out an adjuster to assess the damages?

    If the repair process is handled in a "DRP" environment, chances are the vehicle will leave the facility sooner than if handled otherwise.  The process is a partnership between the repair facility and insurance company.  In this partnership the repair facility and insurance company agree on certain charges for the repairs.

    If the repair will be handled in a non "DRP" environment,  insurance company will write an estimate for the repairs of your vehicle.  Bring this estimate with you to our facility and we can begin the repair process from there.  Insurance companies like to work in their own system (estimating software).  What we will do once you bring us a copy of their estimate is input that estimate line by line into our system, match their estimate then begin the repair process.  Click here for more details on our process...

 

Direct Repair Programs

 What makes a Direct Repair Program a good one?  In our opinion it is an equitable partnership between the repair facility, customer, & insurance company.  Think about it for a minute... insurance companies are out to save their stock holders money, repair shops are in business to make money and the customer wants a quality repair.  When these three goals are met, you have a "Quality Direct Repair Program".

Many insurers have Direct Repair Programs.  The vast majority of the programs on the market today are not equitable for the all involved.  Many times these programs are designed to save the insurer money and sometimes these cost savings are at the expense of the insured or claimant.  Most people are not aware of the fact that in their policy, insurers have already spelled out the agreement regarding "Non-OEM" parts.  What does OEM mean?  OEM is an acronym for "original equipment manufacturer." Aftermarket, is a term that is commonly used and it is not what the manufacturer put on your vehicle from the factory.  A lot of times we settle for "aftermarket" parts for our cars when we go to the local parts stores and buy wiper blades or headlamp bulbs.  And why would we not do this...chances are the suppliers of these parts supply the same parts to the manufacturers.  The problem arises when another manufacturer produces parts that do not fit properly.  Its these "Aftermarket" parts that have given that industry a bad rap!  We prefer to use OEM parts but we can use the "Aftermarket" parts if  you, the customer, is happy with that.  Remember you are the customer and you are a part of the repair process.