Do I need an appointment ?

The easiest way to guarantee an estimator will be available would be through an appointment.  We do take walk-ins.  If our estimators are not with another customer we will certainly look at your vehicle.  In the event you have an insurance estimate, be sure to tell the estimator.  We will utilize the estimate in hand. Most of the time we can begin the repair process with that estimate.  Normally estimates take anywhere from fifteen minutes to sometimes over an hour to work up depending on the level of damage.  The goal we have for any estimate is to provide the groundwork in which repairs can begin.

Do you have towing?

Yes, Conner Brother has partnered with three local tow companies. Give them a call if you need a tow. We are confident you will find these companies are wonderful to work with. 

Carrol's Towing - 353-0173

Ronnie's Wrecker Service - 272-3208

Green's towing - 378-5004

When can you start working on my car ?

We can begin work on your car as soon as we receive written permission from you.

How long will it take to fix my car ?

This is the million dollar question... Our management team labors over this question throughout the year.  How do we effectively communicate the complexity of the question asked.    There are so many variables in the equation that sometimes its hard to pinpoint an exact date.  The shop manager at our South side location came up with this association below...

The answer to the is question can be found in Einstein's theory of Relativity E=mc2

E (expeditious repairs)

m ( multiple parties (customer, insurance company, parts vendors, sublet vendors, etc...))

c (coordination squared)

Illustrated Version

At Conner Brothers we start off with a date based on the initial estimate.  If a supplement (fancy industry term for "additional repairs") is involved, we make adjustments on the completion date to allow for timely delivery of parts and any additional labor that is required to repair the vehicle back to its pre-loss  condition.   A lot of times we are able to continue the repair process while parts are  being delivered.   We are confident that we can  pinpoint the exact date  once all the parts have arrived.  

 

What are your hours of business ?

Monday - Friday  8 am - 5 pm. 

 

Why aren't you open on Saturdays?

We want our staff to be with their families on the weekends.  We are a family business and we recognize the need for family time.  In our fast paced world we live in, its hard to find time for our families.  We set aside Saturdays and Sundays for our staff to spend it with their families. 

 

What kind of parts are going to used in repairing my car?

The first questions that has to be answered here is...are you an insured or a claimant.  As a claimant you have more rights under Virginia Laws.  As an insured, a lot of times you have already agreed to using certain parts when you purchased your insurance.

Here at Conner Brothers we prefer to use OEM (Original Equipment Manufacturer) parts.  Sometimes other manufacturer's parts fit the vehicle well and other times they don't.  These "Aftermarket" parts are certainly less expensive to use than OEM parts and thats why many insurance companies quote them on their estimates.  What a lot of customers are not aware of is that the insurance companies have already spelled out the use of such parts in the policy they signed when they purchased their insurance.  It is that contract that usually dictates how much the insurer is willing to spend on repairs.   This doesn't mean that  you the customer have to accept "Aftermarket" parts on your vehicle. You do have a choice in the repair process, but you may be responsible for the difference between the cost of the "Aftermarket" part vs. the "OEM" part.

As a claimant the insurance company has to put your vehicle back to its "pre-loss" condition.  So the question to ask is..."did my vehicle have any "aftermarket" parts on it before this accident?"  If the answer is no then you are not required to use them now.  Without a doubt insurance companies will balk at this idea saying "Aftermarket" parts are okay because its accepted in the market place.  Thank goodness the laws are on your side.  Conner Brothers will always push to use OEM parts!